Refund policy
30-Day Return & Refund Policy
We stand behind our products and want you to be completely satisfied with your purchase. If you need to return an item, we accept returns within 30 days of delivery under the following terms:
Return Eligibility
- Items must be unused, uninstalled, in their original packaging, and in the same condition as received.
- Proof of purchase (order receipt or packing slip) is required for all returns.
- Sale items, final clearance items, and gift cards are non-refundable.
How to Initiate a Return
- Pack your item securely, including a copy of your sales receipt.
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Mail your return package to:
Zincsforboats.com
Returns Dept
27 Healey Street
New Bedford, MA 02745 - Customers are responsible for paying their own return shipping costs (return shipping is non-refundable). We strongly recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75.
Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within 3 to 5 business days.
Exchanges & Damaged Items
We replace items if they arrive defective or damaged. If you received a damaged item, please email us immediately at sales@zincsforboats.com with photo evidence so we can issue a replacement.
Late or Missing Refunds
If you have not received an approved refund after 5 business days, please first check your bank or credit card provider, as processing times vary. If you still have not received your refund, contact us at sales@zincsforboats.com.